General terms and conditions of use

• Structuring the content of reviews during collection – Gîtes de France® gives customers the opportunity to describe their consumer experience in their own words and language. However, it is asked:
  • to comply with regulations, particularly in terms of consumer protection, competition law, press law, intellectual property, ,
  • not to copy the comments or opinions of others,
  • de dépose a notice readable, clear and understandable by all,
  • déviter le langage SMS, les fautes d’orthographe, le langage grossier ou vulgaire, les abréviations (Ex: "c" au lieu de "c'est", "ki" au lieu de "qui"…),
  • to respect text length restrictions,
  • ensure that the terms used are as neutral as possible
  .

• Collection form – Gîtes de France® provides the customer with a questionnaire covering the séjour. Gîtes de France® does not steer the opinion in one direction or another The customer can describe their séjour experience in their own words and language.

• Processes and tools for verification during collection – Gîtes de France® has developed processes for verifying collected content to ensure that it complies with the principles and rules. These processes combine automated tools and verification processes
.

The analyses carried out are based in particular on:

• characteristics collected during the process of identifying the consumer as a user of the review management site,
• the behaviour of the user,
• comparison of the rating awarded with the average,
and
• examination of the language used in the notice.

On the basis of these analyses, Gîtes de France® immediately initiates the processes of modelling and rendering non-problematic content. Indeed, speed plays a vital role in a positive customer experience and the relevance of published content.

Reviews expressing customer dissatisfaction with the service are not considered potentially problematic content.

Article 5: Modération

• General principles– The purpose of moderation is to ensure that the content collected complies with French law and the General Terms and Conditions of Use of the site, with a view to publishing, rejecting or deleting this
.

All content relating to the consumer’s identity and to reviews collected and intended to’be published are subject to modération. All notices are subject to the same moderation process, regardless of their content.

Public notices are subject to the same moderation process, regardless of their content.

Public notices are subject to the same moderation process, regardless of their content.

Gîtes de France® uses a modération that is automatic and human.

The same moderation process applies to all reviews, whether positive or negative. Finally, moderation is carried out a priori and a posteriori by moderators.

• Modacute;rateur – The modacute;rateur is in charge of applying the modération rules for customer reviews. He can :
  • accéder à l’intégralit; du contenu de l’avis collecté,
  • access the information relating to the identity of the author collected during the submission of the notice so that, if necessary, the author can be contacted,
  • access the information relating to the identity of the author collected during the submission of the notice so that, if necessary, the author can be contacted,
  • access the information relating to the identity of the author collected during the submission of the notice so that, if necessary, the author can be contacted,
  • access the information relating to the identity of the author collected during the submission of the notice so that, if necessary, the author can be contacted,
  • access the information relating to the identity of the author collected during the submission of the notice
  • access à all information relating à the dépôt d’avis's history,
  • assist accommodation owners in responding to customer reviews,
  and
  • reply to posted reviews,
  • refuse the publication of problematic reviews by

• Characteristics of the modération – The modération is independent of the content of the notice (note or textual content). It is carried out both a priori and a posteriori, with reference to respect for the law, the rules of the game, and the legal system.

The customer notice is modified within a maximum period of one month from the date on which the notice is published.

• Right of withdrawal – The author of the notice may exercise with Gîtes de France® his right of withdrawal leading à the cessation of publication of his notice. The notice will nonetheless remain registered in the databases of G&eicirc;tes de France®.

On the other hand, it is not possible for the author of a notice to modify it once it has been published.

• Rejection of the notice – The author of the notice is informed systematically of the rejection of his notice and the reason for the rejection, if applicable. Following this, Gîtes de France must give the consumer the opportunity to rectify the rejected review in order to resubmit it to the moderator.

• Reasons for rejecting a customer review – A customer's review may be rejected for the following reasons in particular:
  • if Gîtes de France® considers that its civil or criminal liability may be engaged,
  • if the textual content includes insults or grossièretés,
  • if the information relating to the identity of the author contains insults or grossup,
  • if the textual content contains insults or grossup,
  • if the textual content contains insults or grossup,
  • if the textual content contains insults or grossup,
  • if the textual content contains insults or grossup,
  • if the textual content contains insults or grossup
  • if the textual content contains algebraic characters or sequences of words without any meaning,
  • if the content (text, document, image…) is unrelated to the subject noté,
  • if the attributes of the notice contain concrete evidence of conflicts of interest,
  • if the textual content is poorly written to the point of being unintelligible,
  • if a customer makes an inappropriate comment about another piece of content or its author,
  • if the textual content intended to be published includes personal information, such as the name or first name of individuals, a telephone number, a specific physical address or an email address,
  • if the textual content includes a credit card, social security, bank account number or any other information that could lead to identity theft,
  • if the textual content indicates that the customer has not reviewed his or her consumer experience,
  • if the textual content includes an appeal à legal action,
  • if the content mentions websites, hyperlinks, URLs, email addresses or telephone numbers, including those of the customer,
  • if the textual content is clearly spam,
  • if the elements describing the consumer experience are not filled in.

Gîtes de France® will remove images (photo, vidéo, …) accompanying reviews if the author does not have the rights to use the illustrated contributions déposed with the review.

Article 6: Restitution of opinions

• General principles
Notices shall be returned within a maximum period of one month from the date of publication, as amended.

The restitution constitutes:

• a display of all the notices, with the exception of those rejected by the moderator,
• a chronological display in relation to the day's date,
• a transparency of calculation principles for the aggregation of scores,
• a display of information on the author of the notice à côté of each.

Gîtes de France® displays all reviews, whether positive or negative, as long as they comply with à its principles and rules and have not been rejected during the modération process.

Gîtes de France® is not selective about the notices it publishes. Each opinion is also restored in its integrity.

• Rating – All the overall ratings of the reviews are aggregated into an overall summary rating per accommodation, calculated using a simple mathematical average, together with the total number of reviews it aggregates. This score only takes into account the scores of notices posted within a period of less than or equal to the default period, which is two
.

The overall score is also accompanied by a label used to qualify the score achieved by the accommodation.

Here is the correspondence for overall scores between 3.5 and 5:

• 5 à 4 included : Good
• 4 à 5 included : Très bien
• 5 à 4.9 inclusive: Excellent
• 5: Superb

Gîtes de France® will not put a label on overall scores below à 3.5.

• Information on the author of the review – Gîtes de France® distinguishes between the profile information visible to the public and all the information provided by the customer when submitting the review :
  • the customer has control over the dissemination of their personal data,
  • the parameterétrage is protective of the customer's privacy and identity,
  • the owner's public right of reply is validated for each
  .

By accepting these T&Cs, the customer consents to the following information being published:

• his pseudonym,
• the dates on which he stayed in the accommodation,
and
• the reason for his séjour (séjour en famille, séjour entre amis, ).

• Owner's right to reply – Gîtes de France® allows the owner whose accommodation is rated to reply publicly to notices in order to :
  • thank the customer for their contribution,
  • give its version of the facts,

Owners' responses are moderated by Gîtes de France® under the same conditions as customer reviews and in accordance with the principles and rules that are set out in the TOS.

They are published within a period of seven calendar days from the date on which the review is received from the customer, and are attached to the review in question. Each response is displayed on the site under the review concerned.

The right of reposting is granted free of charge to the owner.

• Criteria for deleting reviews after publication – &At the request of a review author, Gîtes de France® offers the possibility of de-publishing its review, while retaining traçabilit;à for the purposes of subsequent verification.

Gîtes de France® retains data of a personal nature for no longer than is necessary for the purposes for which it is collected, in accordance with the provisions of the Act of 6 January 1978 as amended by the Act of 6 August 2004. Gîtes de France® takes into account the legal obligations of deletion linked à the maximum retention period of files containing personal data.

When there is a change in ownership and/or a complete renovation of an establishment, or a change in the substantial characteristics;ristiques substantielles, ou encore d’une cessation d’activité, Gîtes de France® peut supprimer et archiver les avis relatifs à l’hébergement en question.

Gîtes de France® retains a history of notices removed from the site, any items attached to the notices, and the reason for their removal for a period of at least one year from the date of removal of the notice.

• Notice retention period – Notices are retained for a minimum of 2 years, unless the author of the notice exercises his right to withdraw.

The time limit for péremption is 2 years, à from the date of dépôt of the notice.

• Loss of the right to post a notice for the author of a notice recognised as illicit or inappropriate after modès modération – In the event of the identification of an author who has posted one or more notices recognised as illicit or inappropriate after modèIn the event that an author has posted one or more reviews that have been found to be illicit or inappropriate, after due diligence, and after having applied the procedures relating to the rejection or publication of customer reviews explained above, the author will be informed of the reasons for the rejection or publication;Gîtes de France will cease to solicit the customer's opinion and will delete all comments relating to the customer concerned.

Article 7: Dissemination

This document applies to reviews collected by Gîtes de France® for the following websites: